Station service attendants/Counter sales agents

Reference Number : 688 

Status : Permanent - Part-time  

Annual Salary / Hourly Rate : $25.89 and $29.99/h

Number of positions to be filled : 3 

Application Deadline : 02/12/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

We’re looking for attendants to provide exceptional customer service at our Kingston et Brockville Stations. In a truly collaborative working atmosphere, your role will be to warmly welcome travelers and meet their needs efficiently. 

No day is the same as a Station Attendant/counter sales agent. Schedules change according to train arrivals and departures, and tasks are varied. In a day, you’ll be able to give instructions to travelers, check tickets, help an elderly person board a car, lift large suitcases, and even drive a cart to move luggage (but don’t worry, we’ll give you training!) 

Most important, you’ll have the satisfaction of helping people every day. #smilesguaranteed.  

Why choose VIA Rail? 

• A more than competitive salary between $25.89 and $29.99 per hour 

• Paid training at full salary and ongoing training 

• A work uniform that’s comfortable and stylish 

• Generous compensation and benefits 

• An advantageous pension plan  

• Unlimited access to telemedicine services for you and your family 

• Many discounts and privileges on train travel for you and your family after one year of service 

• Mental health and wellness resources  

• A united, proud, and diverse team 

• Help connect people, communities, and families across Canada  

What are the duties of Station Attendants in our stations?  

• Creating and modifying bookings. 

• Checking tickets. 

• Announcing and providing information on train arrivals, departures, or delays. 

• Assisting passengers with special needs. 

• Ensuring cleanliness throughout the station. 

• Handling luggage, packages, or sports equipment. 

• Working outdoors, regardless of the weather. 

• Driving motor vehicles in small spaces (training provided). 

SCHEDULE 

You are available to work on: 

• Variable schedule including weekends and holidays 

• Shifts varying between 4 and 10 hours a day (beginning as early as 4:30 am and ending as late as 23:30 pm or when the train arrives) 

• You need to able to go to our stations in Brockville et Kingston 

TRAINING 

You will follow a five week training session which must be successfully completed before obtaining the position.  

You must be available for one of those training sessions starting on:  

• Week of March 31, 2025 in Kingston 

You are well-suited for this challenge if you: 

• have a strong ability to communicate with a smile, both in English and French 

• possess a High School Diploma  

• have a minimum of one year of customer service experience 

• possess a valid driver’s license  

• must be physically able to manipulate, on a repetitive basis, items weighing up to 23kg  

Benefit from a complete and competitive salary and benefits package in a safe work environment. 

Above all, you will find kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service. 

Come aboard and apply now! 

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!