Customer Service and Administrative Support Clerk
MONTREAL, Quebec, CA, H3B 2C9
Reference Number : 1200
Status : Permanent - Full-time
Annual Salary / Hourly Rate : $27.13/h
Number of positions to be filled : 1
Application Deadline : 02/15/2026
Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.
Under the supervision of the Manager of Accounting Operations, the Customer Service and Administrative Support Clerk provides administrative support for operations.
The position is an 11‑month contract with the possibility of extension.
Duties:
• The incumbent plays a central role in providing administrative support and managing internal logistics at the head office. They are responsible for mail handling, reception, supply management, and several essential administrative services.
Responsibilities
Mail and Shipping Management
• Receive and sort mail and packages, then distribute them to the appropriate mailboxes.
• Prepare courier manifests (local and national), stamp envelopes, weigh packages, and coordinate all national and international shipments.
Head Office Operations Support
• Make or forward service calls to suppliers based on requests related to office spaces.
• Order paper for multifunction printers and ensure delivery to reproduction rooms.
• Collect empty ink cartridges and return them to the supplier.
Supply Management
• Manage the central stationery inventory for the head office.
• Maintain an up‑to‑date inventory, order missing supplies, and report irregular requests to the immediate supervisor.
Reception and Security
• Greet visitors and keep the visitor log up to date.
• Manage all access cards for PVM employees.
• Manage temporary access cards for contractors and employees.
General Administrative Support
• Answer phone calls, take messages, and transfer communications.
• Enter data into Oracle for scanned invoices.
• Perform any other related tasks associated with the administrative support clerk position.
Other Job Requirements
• Wearing a uniform is mandatory.
Requirements
• Diploma of Vocational Studies (DVS) in Office Administration or equivalent experience.
• Bilingual in English and French.
• Excellent customer service skills.
• Strong data entry skills.
• Good oral and written communication skills and professionalism.
• Physical ability to handle boxes (0.5 lb to 30 lb) and to work standing.
• Good knowledge of Word, Excel, and Outlook.
• Ability to work with minimal supervision.
At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.
If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.
Note that we will only contact those who are selected for an interview.
Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!