Dispatcher, Crew Management

 Reference Number : 1229 

Status : Permanent - Full-time  

Annual Salary / Hourly Rate : $70 943 - $87 635

Number of positions to be filled : 1 

Application Deadline : 03/30/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

Reporting to the Network Operations Manager, the Dispatcher is responsible for all calling and related requirements of The on train service staff. This includes adherence to Unifor collective agreement #2, managing daily vacancies, contingency planning and re-crewing enroute due to operational issues. Using the system, the Dispatcher also manages the pay aspect of On train service employee’s related to: Work schedules, Payment, Vacation planning, Overtime hours and absenteeism tracking. 

Reponsibilities

• Managing and filling daily vacancies for On train employees. This includes arranging re-crews, adjusting allocation, adjusting for equipment cycling changes and on time performance issues. (includes operational issues as well as re-crewing due to delayed or late trains).
• Prepare and allocate jobs into actual dispatch at required times by terminal.
• Validate passenger counts and activate extra assignments according to crewing guidelines. Also verify regular positions vs. actual counts.  
• Verify and allocate annual vacations and ensure system is updated. 
• Finalize all employee assignments to verify proper employee payment.
• Run time integration multiple times daily.
• Manage OTS inbox and file necessary information in Crew Management Office calendar for future handling. 
• Research and provide supporting data for time claims and step 1 grievances.
• Plan and book alternate transportation for extra employee’s in Ottawa or Quebec.
• Produce and validate hotel report. 

Requirements

• College diploma in Transportation or related field or a combination of equivalent training and pertinent experience.
• Five years of experience in Operations within the Transportation industry.
• Bilangual (Fluent in French and English)
• Flexible to work on various shifts (days, nights and week-ends).
• Knowledge in system train operations and system geography (an asset).

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At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!