Officer, Network Operations Communications

 Reference Number : 1231 

Status : Permanent - Full-time  

Annual Salary / Hourly Rate : $70 943 - $87 635

Number of positions to be filled : 1 

Application Deadline : 03/30/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

Reporting to the Senior Officer, Network Operations Communications, the NCO continuously monitors operations to provide timely, accurate and useful information on train status when trains are delayed by operational issues.  The NCO is the primary point of contact and reference for VIA personnel (station agents, managers, customer relations, social media managers, security department, property management department, etc.) on issues relating to train status, service disruptions, and when there is transportation of customers by other means.  The NCO ensures that the information across all platforms remains consistent.

Responsibilities

• Monitors operations to ensure that customers receive timely, accurate, consistent and useful information on train status when trains are delayed by operational issues.

• Communicates with internal stakeholders on the status of train information during delays, service disruptions and when there is transportation of customers by other means.

• Manages and updates the information in TSI+ when the automated mode is not available (due to GPS failure/issues or not properly tracking when in remote areas).  Keep remote routes and communities updated through numerous points of contacts.

• Works closely with operations controllers to ensure consistency in all communications: OCC Messaging, TSI+, VIAnet.  Adjust OTP when necessary.

• Produces various weekly/monthly/annual operations reports (Locomotive Idling, Power Braking, Missed Connections, NCO Stats, Christmas Plan…) and ensures that the information remains pertinent as well as consistent.

• Updates the train performance message in VIAnet during service disruptions and train delays. Perform daily updates on train marshalling information and Service Manager lists.

• Initiates, processes and transfers video downloads from locomotives that are involved in incidents.

• Overrides doors in VIA’s automated station door control system when required.

• Ensures that automated systems (TSI+ to VIAnet to Website) are properly tracking and feeding the information from one to the other and updates files and mapping of TSI+ on a monthly basis.

• Using video feed, scans station platforms for snow clearing and notifies Real Estate when required.  Advises Real Estate on station issues reported by OTS employees or various contractors.

• Manages and updates the boarding locations and station messages (scrolling text) in CIS.

• Initiates, processes and transfers audio downloads (telephone conversations).

• Makes necessary arrangements for a Trauma counselor to meet locomotive engineers upon their arrival post incident.

Requirements

• College diploma in Transportation or related field or a combination of equivalent training and pertinent experience.

• Five years of experience in Operations within the Transportation industry.

• Knowledge in system train operations and system geography (an asset)

• Flexible to work on various shifts (days, nights and week-ends)

• Must be technically savvy and capable of quickly learning/using a wide variety of technology systems and able to navigate complex computer systems.

• Very good written and verbal communications skills in both official languages.

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At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

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