Partner, Employee Experience

 Reference Number : 825 

Status : Temporary - Full-time  

Annual Salary / Hourly Rate : 67 859 - 83 826$

Number of positions to be filled : 1 

Application Deadline : 05/23/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

The incumbent will ensure that the Employee Service Centre Team, working collaboratively with the HR Business Centre, Expertise Centres, and Employee Relations and drawing on the specialist skills in the HR Technology team, deliver effective and efficient HR services to all business units, managers and employees and achieve high levels of customer satisfaction and the highest quality in client delivery to consistently meet and exceed SLAs and KPIs.

They will also be an agent of change, contributing to improvement projects and helping implement new solutions and approaches. Our ultimate goal is to build an excellent working relationship with Business Leaders, HR Teams, employees and key stakeholders.               

Responsibilities:

HR advising and support 

• Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes (HR Policy, Group Insurance, Retirement, Recruitment), including supporting colleagues with case management, producing correspondence for internal clients, and monitoring reports and documentation;
• Make thoughtful decisions and demonstrate initiative in handling issues, collaborating as needed with the Expertise Centre, Business Partners and Work Relations on more complex issues and cases;
• Work with the Payroll team in one or more HR process areas, advising on the policy/service impacts of proposed process changes and ensuring that they are compliant and support process delivery standards;
• Administer and monitor the HR cycle in collaboration with the Expertise Centre and Business Partners (salary reviews, variable compensation program, annual engagement surveys, formal recognition processes, annual retirement statements, year‑open and year-end activities, etc.);
• Work with various service providers and follow up on requests and outsourced work and tasks (insurers, pension administrators, survey providers, actuaries, consultants, etc.);
• Lead onboarding sessions for new employees and managers.

HR systems and technology 

• Act as a resource person to members of the HR team and the Payroll department for matters involving HR policies and processes;   
• Identify and support the roll out continuous improvement initiatives in processes and systems;
• Contribute to improvement projects, help implement new solutions and tools and help analyze initiatives related to HR processes, procedures and policies;
• Oversee data governance in the VIP system.

Other 

• Support the Work Relations Team in preparing to negotiate collective agreements (e.g., providing data and reports);
• Contribute to the optimization of a variety of HR processes;
• Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery;
• Contribute to sector projects and initiatives.

Requirements:

• Bachelor's degree in industrial relations, human resources or administration; 
• A minimum of 2 to 3 years of experience in Shared Services or HR Shared Services delivery model;
• Bilingualism (English and French), both spoken and written; 
• Advanced proficiency in Excel, Powerpoint and Word;
• Experience using and HRMIS, Case Management, and other HR systems;
• Experience with VIP (DLGL) and ServiceNow (an asset);
• Mathematical, statistical and writing skills;
• Good analytical and synthesis skills;
• Rigour, attention to detail and respect for confidentiality;
• Possess very good interpersonal and commnication skills in order to collaborate with the members of the various teams and develop suitable trust relationships;
• Demonstrated ability to prioritize multiple roles and manage time effectively.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!