Station service attendants/Counter sales agents
MONTREAL, Quebec, CA, H3B 4G1
Reference Number : 1195
Status : Permanent - Part-time
Annual Salary / Hourly Rate : $27,48 to 31,80 $/h
Number of positions to be filled : 10
Application Deadline : 02/17/2026
Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.
Montréal Central Station & Dorval Station
VIA Rail Canada Inc.
VIA Rail Canada Inc. is currently seeking Station Attendants and Ticket Counter Agents to join our team at Montréal Central Station, including Dorval Station.
If excellent customer service, to you, means offering a warm and personalized experience, responding to passengers’ needs promptly and efficiently, and demonstrating genuine appreciation, we want to hear from you. Our reputation is built on outstanding customer service delivered in a safe and secure environment.
Responsibilities
Passenger Service & Station Operations
- Verify passenger tickets
- Announce and provide information regarding train arrivals, departures, and delays
- Assist passengers with special needs
- Maintain overall cleanliness of the station
- Issue tickets and operate the ticket counter
Additional Operational Tasks
- Handle luggage, parcels, and sports equipment
- Work outdoors in all weather conditions
- Operate a motorized vehicle in confined areas
- Load passenger baggage onto the train
Your Profile
You will thrive in this role if you enjoy variety, welcome challenges, and perform well in a fast-paced, dynamic environment. You prioritize customer satisfaction, even when faced with occasional difficult or unexpected situations.
Applicants with experience in tourism, hospitality, or the airline industry are encouraged to apply.
Important Information
Work Schedule
You must be available to work:
- A variable schedule, with a guaranteed minimum of 20 hours per week
- Shifts ranging from 4 to 10 hours
- Starting as early as 5:00 a.m.
- Ending as late as 11:30 p.m. or until train arrival in case of delays
- Weekends and statutory holidays
- Possible seasonal layoffs
- Start date: April 13th, 2026
Salary
Between $27,48 to $31,80 per hour
Requirements
- Strong communication skills in both English and French (spoken)
- High school diploma
- At least one year of customer service experience
- Valid driver’s license
- Ability to repeatedly lift and handle up to 23 kg (50 lbs)
What We Offer
- Competitive and comprehensive compensation and benefits package
- Safe and structured work environment
- Collaborative team culture focused on quality and customer service excellence
Come aboard and apply now!
At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.
If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.
Note that we will only contact those who are selected for an interview.
Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!