Telephone Sales Agents

 Reference Number : 680 

Status : Permanent - Part-time  

Annual Salary / Hourly Rate : 25.89$/h

Number of positions to be filled : 10 

Application Deadline : 02/09/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

VIA Rail Canada Inc. is currently seeking Telephone Sales Agents for the Montreal Customer Center.

If your definition of giving an excellent customer service is warmly greeting people and answering their needs with diligence, efficiency and heartfelt appreciation for their business, we share your belief and have built our reputation on providing excellent service.

Our customers’ journey typically starts with a quest for information on their desired trip and the purchase of tickets. They can use the Web to perform these two steps or they can call YOU to:

• listen to their needs, answer their questions or concerns

• recommend and sell them the appropriate travel solutions according to their needs

• explain the features and benefits of available options with a personalized approach

No doubt that mindset will contribute to:

• create business opportunities that go beyond expectations

• achieve personal and team objectives in terms of customer satisfaction and efficiency

Some important details about this part-time position:

SCHEDULE

You are available to work:

• On variable schedule including evenings, nights, weekends and holidays- the call centre is open 24/7

• A minimum of 20 hours of work per week guarantied (high possibility to do 40 hours per week)

• On shifts varying between 4 and 8 hours per day

• Location : Pointe- Saint-Charles (201 Ash avenue) - easy to commute from Charlevoix station – Bus lines 57 and 71 - free parking available

• Teleworking (EXCEPT during the training and probationary period)

Why choose VIA Rail?

•             A more than competitive salary of $ 25.89 per hour

•             Paid training at full salary and frequent re-certifications

•             Development opportunities governed by the collective agreement

•             Generous compensation and benefits

•             An advantageous pension plan

•             Unlimited access to telemedicine services for you and your family

•             Many train travel privileges for you and your family after one year of service

•             A united, proud, and diverse team

•             Help connect people, communities, and families across Canada

TRAINING

You will follow a four weeks training, full-time session which must be successfully completed before obtaining the position.

The training will start April 7th, 2025

You are well-suited for this challenge if you:

• are fully BILINGUAL, both written and spoken

• possess a high school diploma

• have a minimum of one year of customer service and sales experience

• have great computer and Internet search skills

Come aboard and apply now!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!