Telephone Sales Agents
MONTREAL, Quebec, CA, H3K 3K2
Reference Number : 1190
Status : Permanent - Part-time
Annual Salary / Hourly Rate : 27,48$/h
Number of positions to be filled : 10
Application Deadline : 02/15/2026
Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.
VIA Rail Canada Inc. is currently seeking Telephone Sales Agents to join its team at the Montréal Call Centre.
Your Role
Our customers’ journey often begins with searching for information or purchasing tickets. They can browse online… or turn to you, by phone, to:
- Listen to their expectations and respond to their questions and concerns
- Recommend and sell travel solutions tailored to their needs
- Clearly explain the advantages and benefits of available options
- Provide a personalized, efficient, and attentive approach
Your contribution will help:
- Create business opportunities that exceed customer expectations
- Achieve individual and team goals related to customer satisfaction and operational efficiency
Work Schedule and Conditions
You are available for:
- A variable schedule, including evenings, nights, weekends, and holidays
The call centre operates 24/7 but you will be scheduled between 7:00 am to 11:00 pm - A guaranteed minimum of 20 hours per week, up to 40 hours per week
- Shifts ranging from 4 to 8 hours per day
- Start date: April 20, 2026
- Work location: Montréal Central Station
- No parking provided
- Mostly remote position, except during the training period and probation – occasional on‑site presence will still be required
Why VIA Rail?
- Competitive salary: $27.48/hour
- Paid training at full salary + regular recertifications
- Career development opportunities under the collective agreement
- Comprehensive benefits package
- Attractive pension plan
- Unlimited telemedicine access for you and your family
- Travel privileges for you and your family after one year of service
- A diverse, united, and proud team
- The pride of helping connect people, communities, and families across Canada
Training
Before beginning the role, you will be required to complete:
- A full-time training program lasting approximately 4 weeks
- Successful completion is mandatory
- Training start date: April 20, 2026
Ideal Candidate Profile
You are the perfect fit if you:
- Are fully bilingual (spoken and written)
- Hold a high school diploma
- Have at least 1 year of experience in sales and customer service
- Are highly proficient with computer tools and Internet navigation
At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.
If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.
Note that we will only contact those who are selected for an interview.
Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!