Station service attendants/Counter sales agents

 Reference Number : 1183 

Status : Permanent - Part-time  

Annual Salary / Hourly Rate : $27.48-31.80 /h

Number of positions to be filled : 6 

Application Deadline : 02/07/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

Do you speak English and French, love delivering outstanding customer service, and have experience in tourism, hospitality, or the airline industry? VIA Rail Canada has an exciting opportunity for you!

As a Station Agent and Counter Agent, you will warmly welcome travelers and meet their needs with efficiency and professionalism. You will join a dynamic team that knows how to take on challenges and work together to provide the best possible experience.

This role is ideal for individuals who dislike routine, excel under pressure, and are passionate about delivering exceptional service to Canadian travelers.

Main Responsibilities

• Create and modify reservations using a computer system
• Check tickets and assist travelers with special needs
• Announce and provide information on train arrivals, departures, and delays
• Maintain station cleanliness
• Handle luggage, parcels, and sports equipment
• Work outdoors in various weather conditions
• Operate a motorized vehicle in tight spaces (training provided)

Work Location and Training

• Primary stations: Ottawa / Fallowfield
• Training begins April 6, 2026

Schedule

• Guaranteed 20 hours per week, with the possibility of up to 40 hours
• 4 to 10 hours per day (starting as early as 4:30 a.m. and ending as late as 11:30 p.m., unless a train is delayed)

Salary

$27.48 to $31.80 per hour

Requirements

• Bilingual (English and French, spoken)
• High school diploma
• Minimum of 1 year of customer service experience
• Valid driver’s license
• Ability to lift up to 23 kg (50 lb) repeatedly

Benefits

✔ Competitive compensation and benefits package
✔ Paid training
✔ Supportive and dynamic team
✔ Health- and wellness‑focused work environment
✔ Unlimited access to telemedicine services for you and your family
✔ Career development opportunities
✔ Contribute to sustainable transportation that connects Canadian communities

Ready to come aboard?

Apply now and build your career in an industry where every day is a new adventure!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!