Station service attendants/Counter sales agents

 Reference Number : 721 

Status : Permanent - Part-time  

Annual Salary / Hourly Rate : $25.89-29.99/h

Number of positions to be filled : 4 

Application Deadline : 03/16/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

VIA Rail Canada Inc. is currently looking for Agents to work from both Ste-Foy station and Gare du Palais Station in Québec City. The Agents will work from both locations and alternate between the Station Service Attendant and Counter Sales Agent positions.

Your definition of giving an excellent customer service is warmly greeting people and answering their needs with diligence, efficiency and heartfelt appreciation for their business. We share your belief and have built our reputation on providing excellent service, in a safe and secure environment.

You will guide passengers in the station or on the platform accordingly and you will also:

• create and modify reservations

• verify tickets

• make announcements and provide information on train arrivals, departures as well as delays

• assist passengers with special needs

• perform general janitorial duties in and outside the station

Here are a few other tasks you will be responsible for:

• manipulate baggage, packages or other items such as sports equipment

• work outdoors in all climactic conditions

• operate a motorized vehicle in narrow areas

• load supplies aboard the train

Welcome to people with experience in tourism, hospitality or airline company!

Some important details about the job:

WORK LOCATION

You will work from both Gare du Palais Station and Ste-Foy Station.

SCHEDULE

You are available to work on:

• variable schedule including weekends and holidays (with a minimum guarantee of 20 hours).

• shifts varying between 4 and 10 hours a day (beginning as early as 4:30 am and ending as late as 23:30 unless the train is late)

• possibility of layoff

TRAINING

You will follow a training session starting date May 5th, 2025 in Quebec City. You must successfully complete the training to obtain the position.

SALARY

between 25.89$/h et 29.99$/h

You are well-suited for this challenge if you:

• have a strong ability to communicate with a smile, both in English and French

• possess a High School Diploma

• have a minimum of one year of customer service experience

• possess a valid driver’s license

• must be physically able to manipulate, on a repetitive basis, items weighing up to 23kg

Benefit from a complete and competitive salary and benefits package in a safe work environment.

Above all, you will find kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service.

Come aboard and apply now!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!