Station agent and Counter sales agent

 Reference Number : 709 

Status : Permanent - Part-time  

Annual Salary / Hourly Rate : $25.89 and 29.99/h

Number of positions to be filled : 1 

Application Deadline : 03/09/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

VIA Rail Canada Inc. is currently seeking Station Service Attendants and counter Sales agent for Truro Station in Nova Scotia.

We encourage you to apply if your definition of giving an excellent customer service is warmly greeting people and answering their needs with diligence, efficiency and heartfelt appreciation for their business. We share your belief and have built our reputation on providing excellent service, in a safe and secure environment.

You will guide passengers in the station or on the platform accordingly and you will also:

• verify tickets

• make announcements and provide information on train arrivals, departures as well as delays

• assist passengers with special needs

• perform general janitorial duties in and outside the station

Here are a few other tasks you will be responsible for:

• lift and manipulate baggage, packages or other items such as sports equipment

• work outdoors in all climatic conditions

• operate a motorized vehicle in narrow areas

• load supplies aboard the train

•  Print tickets

If routine is not your “cup of tea”, you like challenges and can thrive under pressure, you will connect with our customer service teams. Satisfying customers tactfully always prevails over occasional irritants and unpleasant situations.

We welcome people with experience in the tourism, hospitality or airline industries!

Some important details about the job:

SCHEDULE

You are available to work on:

• variable schedule including weekends, holidays, on call

• shifts varying between 4 and 8 hours a day (beginning as early as 8:00 a.m. and ending as late as 7:00 p.m. unless there is a train delay)

• Employee could also be contacted to work at the Truro station and would require their own transportation to get there.

STARTING DATE:

April 14th, 2025

SALARY

Once position obtained: $25,89 and 29.99/h

You are well-suited for this challenge if you:

• have a strong ability to communicate with a smile, both in English and French

• possess a High School Diploma

• have a minimum of one year of customer service experience

• possess a valid driver’s license

• must be physically able to manipulate, on a repetitive basis, items weighing up to 23 kg

Benefit from a complete and competitive salary and benefits package in a safe work environment.

Above all, you will find kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service.

Come on-board and apply now!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!