Station agents

 Reference Number : 693 

Status : Permanent - Part-time  

Annual Salary / Hourly Rate : $29.99$/h

Number of positions to be filled : 3 

Application Deadline : 02/28/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

We’re looking for attendants to provide exceptional customer service at our Vancouver Station. In a truly collaborative working atmosphere, your role will be to warmly welcome travelers and meet their needs efficiently.

No day is the same as a Station Attendant. Schedules change according to train arrivals and departures, and tasks are varied. In a day, you’ll be able to give instructions to travelers, check tickets, help an elderly person board a car, lift large suitcases, and even drive a cart to move luggage (but don’t worry, we’ll give you training!)

Most important, you’ll have the satisfaction of helping people every day. #smilesguaranteed.

Why choose VIA Rail?

•             A more than competitive salary of $29.99 per hour

•             Paid training at full salary and ongoing training

•             A work uniform that’s comfortable and stylish

•             Generous compensation and benefits

•             An advantageous pension plan

•             Unlimited access to telemedicine services for you and your family

•             Many discounts and privileges on train travel for you and your family after one year of service

•             Mental health and wellness resources

•             A united, proud, and diverse team

•             Help connect people, communities, and families across Canada

What are the duties of Station Attendants in our stations?

•             Creating and modifying bookings.

•             Checking tickets.

•             Announcing and providing information on train arrivals, departures, or delays.

•             Assisting passengers with special needs.

•             Ensuring cleanliness throughout the station.

•             Handling luggage, packages, or sports equipment.

•             Working outdoors, regardless of the weather.

•             Driving motor vehicles in small spaces (training provided).

SEASONAL POSITION

SCHEDULE

You are available to work on:

• variable schedule including weekends and holidays

• shifts varying between 4 and 8 hours a day (beginning as early as 5:00 am and ending as late as midnight)

However, train delays may require working past 1:00 am or starting before 7 a.m.

TRAINING

You will follow a three-week training session which must be successfully completed before obtaining the position.

You must be available for one of those training sessions starting on: April 7th, 2025.

What are the requirements for this position?

•             Be available 20 hours/week guaranteed with the possibility of working up to 40 hours/week.

•             Be available for a variable schedule between 5:00 a.m. and midnight. (or until the train arrives) every day of the week, including weekends and public holidays.

•             Have a high school diploma.

•             Enjoy interacting with customers.

•             Be able to repetitively handle weights of up to 23 kg (50 lbs or the equivalent of a large suitcase). Anyone can do it easily with the right technique.

•             Be able to speak English and French.

•             Have a valid driver’s license.

Apply now to put a smile on the faces of our travelers!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!