Station service attendants/Counter sales agents
WINDSOR, ON, CA, N8Y 2M9
Reference Number : 1139
Status : Permanent - Part-time
Annual Salary / Hourly Rate : $27.48/h et $31.80/h
Number of positions to be filled : 1
Application Deadline : 01/18/2026
Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.
VIA Rail Canada Inc. is currently seeking station and counter agents to work in Windsor. Agents will alternate between station duties and sales at the counter, ensuring passengers receive exceptional service in a safe and secure environment.
Do you believe excellent customer service means warmly welcoming people, responding to their needs promptly and efficiently, and showing genuine appreciation? We share that belief, and our reputation is built on delivering outstanding service.
Key Responsibilities
- Create and modify reservations
- Check tickets
- Announce and provide information on train arrivals, departures, and delays
- Assist passengers with special needs
- Maintain station cleanliness
Additional tasks include:
- Handle luggage, parcels, and sports equipment
- Work outdoors in all weather conditions
- Operate motorized vehicles in tight spaces (training provided)
- Load supplies onto trains
Important Information
Work Location: London Station (occasionally Windsor)
Training Start Date: March 16th 2026
Schedule:
- Minimum guaranteed: 20 hours/week, including weekends and holidays
- Shifts vary from 4 to 10 hours per day (starting as early as 6:30 AM and ending as late as 11:00 PM, depending on train delays)
- Possibility of temporary layoffs
Salary:
$27.48 – $31.80 $/hour
Requirements
- Communicate fluently in English and French (oral)
- High school diploma
- Minimum 1 year of customer service experience
- Valid driver’s license
- Ability to repeatedly lift up to 23 kg (50 lbs)
Benefits
✔ Competitive compensation and benefits package
✔ Paid training
✔ Safe and collaborative work environment
✔ Unlimited telemedicine access
✔ Career development opportunities
Ready to climb aboard?
Apply now and start a career where every day brings new challenges and opportunities!
At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.
If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.
Note that we will only contact those who are selected for an interview.
Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!