On train service attendant

 Reference Number : 1165 

Status : Permanent - Full-time  

Annual Salary / Hourly Rate :$28,91/h 

Number of positions to be filled : 45 

Application Deadline : 02/05/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. 

We are looking for on-board service agents to provide exceptional customer service on our trains.
In a unique work environment, your role will be to deliver a memorable travel experience to all our passengers.

Working closely with your team, you will support travelers throughout their journey: assisting with luggage, serving meals, ensuring safety, and offering attentive care. Since every trip is different, your daily tasks—and your schedule—will be varied.

Based at the Winnipeg (Manitoba) station, you may be assigned to the following routes:
• Winnipeg – Toronto
• Winnipeg – Vancouver
• Winnipeg – Churchill

At VIA Rail, you will have the opportunity to grow, learn, and advance within an organization that places safety, health, and employee development at the heart of its priorities. And, of course, you will also enjoy the satisfaction of helping people every day in a truly unique work setting.

Why choose VIA Rail?

• Competitive salary: $28.91/hour
• Paid training at full salary + regular recertifications
• Comfortable and professional uniform provided
• Expenses covered during long trips (hotel, meals, etc.)
• Development opportunities under the collective agreement
• Generous employee benefits
• Attractive pension plan
• Unlimited access to telemedicine services for you and your family
• Travel privileges on our trains after one year of service
• A diverse, united, and proud team
• The opportunity to help connect people, communities, and families across Canada

Main Responsibilities

• Provide professional and attentive customer service
• Welcome and accompany passengers, including assisting with luggage
• Ensure well-being and safety on board
• Sell and serve food and alcohol
• Perform housekeeping duties in work areas and washrooms

PERMANENT SEASONAL POSITION

Schedule

You must be available:
• For a variable schedule, including weekends and holidays
• On call with guaranteed hours
• To travel for 5 to 6 consecutive days, away from home

Before starting the position, you must successfully complete approximately 8 weeks of training.
Three possible training start dates:
• March 9, 2026
• April 6, 2026
• April 27, 2026

Job Requirements

• Availability for variable schedules, on call, including weekends and holidays (premiums apply)
• Availability to travel for 5 to 6 days per trip
• Ability to communicate in English and French (spoken)
• High school diploma
• Minimum 1 year of customer service experience
• Ability to repeatedly lift up to 23 kg (50 lb), equivalent to a large suitcase (techniques provided)

Apply now!

Start a career in an industry where you will meet people from all walks of life while playing a key role in their travel experience.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!